Q&A

By card, through Stripe. On Subscriptions, choose a package and a billing period, then Subscribe. You enter your name, email, date of birth, address and password. The next page is Stripe, and that is where the card is taken. A subscription is not active until Stripe confirms the payment. It then renews automatically for the same period unless you cancel.

No. Stripe collects the card. HRBC does not store your full card details.

When you submit the subscribe form, before the card is taken. If you leave the payment page, or the payment does not succeed, the account is still there and nothing has been charged for a subscription. You can sign in later and continue to payment. An email address that already has an account is asked to sign in. A second account is not created.

The email has to be verified before you can sign in and continue to payment. We send a welcome message. The subject includes Action Required. Open Verify your email in that message, then sign in. Nothing is charged by sending or opening that message. If it does not arrive, use Resend email confirmation on the sign-in page.

No subscription charge is taken for that attempt. The account remains. Return to Subscribe, sign in, and you can go on to payment.

After Stripe confirms the payment. The first paid subscription is treated as starting then. If you are shown a choice to start later, paid access starts on the date shown. Until a payment succeeds, there is no paid package on the account.

The paid package waits until a payment succeeds. The account stays in place. The bet tracker, bookmarks and notebook already stored stay on the account, and they do not open until a subscription is active again. We email you when a payment fails. Stripe may try the card again. If it will not retry that card, the email says a new card is needed. A successful payment is also emailed, with the amount and a link to Stripe's invoice when Stripe provides one.